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Customer Service Training

Customer Service on a Platter—learn how to deliver top notch customer service and increase customer satisfaction through this innovative program. Designed specifically for the property management industry, this class discusses the challenges faced daily by site staff and how to create a customer friendly environment that welcomes new residents and reduces turnover.

Team Building—Discuss the elements of a great team and how to create one in the office. This program involves personal and team assessments as well as interactive exercises.

Time & Stress Management—The information age has accelerated the pace of business. Unfortunately the increased pace can often lead to additional stress in the work place, especially in Property Management. Through discussion and demonstration of several time management tricks and tools that have worked in Property Management, participants in this seminar will explore ways to better manage time and work in order to help minimize stress on the job. Attendees will also learn to recognize their individual stressors as well as ways to address and reduce on the job stress.

Listening & Communicating Effectively—One of the cornerstones of successful sales is the ability to listen and communicate effectively. Through the use of simple exercises and assessment tools, participants will see the importance of these skills and learn ways to increase sales, promote more efficient work patterns and avoid misunderstandings through better communication.

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"We enjoyed the Customer Service Seminar that Marci presented. We did not have one negative comment from any of our participants. Obviously we were there to learn and without a doubt everyone attending was impressed..."   [more]

Lou Phillips - Virginia Management Inc.