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Topics include: (can be modified based on needs)
PHONE AND INTERNET TRAINING
- the housekeeping rules for handling phone inquiries
- use of phone logs/guest cards
- how to gather information on the phone
- how to sell effectively and efficiently
- the power of using impact words
- the importance of listening effectively
- how to use the internet as a marketing tool
- best practices for email communication
- how to judge and maintain the best curb appeal
- what makes a market ready apartment
- use of the guest card for 'comfortable' information gathering
- how to conduct an effective 'finger tour' to generate excitement
- how to show the apartment safely
- how to sell the apartment using benefits and features
- how to handle groups and group tours
- the 3 step process for overcoming objections
- brainstorming using typical objections encountered
- developing the closing mind set
- the best, easiest close
- when to stop selling
- the best way to follow up and stay in contact
- what to do when they say 'yes'
- the secrets to capitalizing on 'new renter excitement'
- creating a sense of community